Did you forget your password?
No problem! Here you can set up a new password.
When you click on "Request Password", you'll be sent an e-mail with instructions how to set up a new password.
If you don’t receive an email with your login data within the next few minutes, would you please check: Did you get yourself already registered in our shop? If you did not, would you please do so during the order process. You can then define your own password. As soon as you are registered, you will be able to log in with your email address and your password.
If you are sure that you are already registered in our shop, please check if there is maybe a typing error in your email address.
If the email address is correct, you are already registered and you did not receive an email „Forgot password“, bit you still have a problem with your log in, please send an email to:
The shipment of our products is normally made by international transport companies via letter or parcel post. Bigger volumes are shipped by a forwarding agency.
The delivery takes normally place within 1 – 2 working days after receipt of your order. You will therefore receive the goods normally within 3 – 4 working days after we have received your order.
Costs for shipments (only for Standarddelivery, Expressdelivery more expensive)
Deliveries within Germany to final users with a goods’ value up to EUR 400,00 net are invoiced with the transport flat rate of EUR 10,00 net. Deliveries of goods with a higher value are free of charge. Deliveries within Europe to final users with a goods’ value up to EUR 400,00 net are invoiced with the transport flat rate of EUR 15,00 net. Deliveries of goods with a higher value are free of charge. Deliveries to final users in the rest of the world with a goods’ value up to EUR 1.500,00 net are invoiced with the transport flat rate of EUR 53,00 net. Deliveries of goods with a higher value are free of charge.
For retailers we have separate conditions that are available on request. If you wish to receive the retailer conditions please contact us.
In all cases our General Terms and Conditions are valid. Accordingly you have especially the right to revoke your order within two weeks after receipt of goods in writing or by returning the goods. There is no need to justify your revocation. The deadline is met by returning the goods within one month. The right to revoke is not valid for audio or video products or software (DVD, CD) if the customer has broken the seal. In case of revocation or return of goods we transfer the value of the goods to the bank account mentioned by you.
We are looking forward to all questions and suggestions you may have. Do not hesitate to contact us. We are glad to help you with all questions that our homepage does not answer.